Process Definition

Defining processes for international business communication

Would you like to clarify everybody´s responsibilities before the training process begins? This is what SKYLIGHT does with and for you: 

  1. We clarify the tasks and responsibilities of the various people involved in the training process: manager, employee, training manager and training supplier
  2. We ensure each employee receives the most appropriate training based on a needs analysis of both skills and job role.

When defining the overall process, we pose the following key questions:

  • Who are the peope / departments involved?
  • What decisions do they make?
  • What are the interfaces to existing processes and systems?
  • What kind of information can be centrally captured and who is allowed to access it?
  • Which tasks should stay within the company, and which can be outsourced to training suppliers?

The resulting, clear process description will make it easier for you to decide which processes could be standardised and possibly automated.